Responsible Gambling
with gtr99
Gambling should be a controlled leisure activity, not a source of stress. gtr99 provides tools, information and support so every Malaysian player can play safely and with full awareness.
Responsible gambling means you understand the risks, set personal limits, and play for entertainment — not as a way to make money. gtr99 fully supports this approach.
gtr99 Tools and Support
We provide various ways to help you stay in control while using the gtr99 platform.
Personal Deposit Limits
Set daily, weekly or monthly deposit limits based on your financial capacity. Once the limit is set, the gtr99 system will not allow deposits beyond the amount you have chosen.
Self-Exclusion
If you feel you need a break from the platform, use the self-exclusion option. Your account will be suspended temporarily or permanently, depending on the period you choose through gtr99 customer support.
Session Time Limit
You can set a limit on your playing session duration. Once the time is up, you will be automatically reminded to take a break. This small step helps prevent excessive gambling habits.
Promotional Display Control
You have the right to opt out of receiving any promotional emails, bonus offers or marketing notifications from gtr99. This preference can be changed at any time through your account settings.
Activity History Review
Monitor your deposit, withdrawal and game history records at any time. Reviewing your records regularly is the best way to spot gambling habit patterns before they become a problem.
Dedicated 24/7 Support
The gtr99 support team is available at all times via live chat and email in Malay and English. Reach out to us if you need help with gambling controls.
Recognise the Signs of Problem Gambling
Problem gambling can affect anyone. Identifying the early signs is the first step to getting help. If you recognise yourself in the list below, please contact the gtr99 support team or an external support agency.
Signs to Watch Out For
- Gambling with money that should be used for daily needs such as rent or food.
- Taking loans or going into debt solely for the purpose of gambling.
- Unable to stop gambling even after intending to quit.
- Hiding gambling habits from family members or close friends.
- Feeling the need to increase the amount wagered each time to get the same satisfaction.
- Gambling as a way to escape from stress, anxiety or daily problems.
- Neglecting work, family or social responsibilities due to gambling.
Protection of Minors
gtr99 takes seriously the issue of platform access by minors. All users who register are required to confirm that they are 21 years of age or older.
Minimum Age Limit: 21 Years
Online gambling is an activity for adults only. We reserve the right to suspend or close the account of any user proven to be under 21 years of age, and any winnings from that account will be voided.
If you are a parent or guardian, use parental control software on shared devices to prevent children from accessing online gambling sites. This includes content control settings on web browsers and mobile devices.
If you suspect a gtr99 account is being used by a minor, please inform us immediately via live chat or our support email.
How to Activate Self-Exclusion
Self-exclusion is an option we fully respect. The process is straightforward and does not require any justification from you. An excluded account cannot be reactivated until the set period has ended.
Contact gtr99 Customer Support
Start a live chat or send an email to [email protected]. Let our team know that you would like to activate self-exclusion on your account.
Choose Your Exclusion Period
State the period you want — short-term or long-term. Our team will help you choose the option that best suits your needs.
Identity Verification
For the security of your account, some basic verification information may be required. This ensures self-exclusion is applied to the correct account.
Exclusion Activated
Your account will be suspended immediately. You will not be able to log in, make deposits or play for the duration of the exclusion period.
Smart Gambling Tips
How to Gamble Responsibly
Gambling responsibly means making decisions based on your actual capacity, not emotions. Here are some guidelines we recommend to all gtr99 players.
Set a budget before playing. Decide on the maximum amount you are willing to spend, and stick to that limit regardless of how the game goes.
Do not chase losses. If you have experienced a loss, continuing to play in the hope of recovering it is a dangerous pattern. Stop when your limit is reached.
Do not play when emotional. Avoid playing when you are angry, sad or under stress. An unstable emotional state affects your judgement while gambling.
Take regular breaks. Stepping away from the screen helps you reassess the situation more clearly. Use the session time limits provided by gtr99.
Gambling Is Not a Source of Income
A common misconception is viewing gambling as a steady source of income. gtr99 wants you to understand this clearly.
All online games — whether slots, live casino, baccarat or sports betting — carry a mathematical advantage for the house (house edge). This means that over the long term, the overall outcome does not favour the player.
Any winnings you receive are the result of short-term luck, not a guarantee of consistent profit. Therefore, only gamble with money you can afford to lose entirely without affecting your daily life.
gtr99 only supports gambling as entertainment — not as a financial strategy.
Use a separate account for gambling. Avoid using your main bank account for deposits. This helps you track gambling spending more easily.
Talk to someone you trust. Gambling does not have to be a secret. Sharing your habits with a family member or close friend helps you stay accountable.
Join gtr99 with the Right Mindset
Start your playing experience at gtr99 with full awareness. Register your account today and make use of all the control tools we provide.
Questions About Responsible Gambling
Answers to frequently asked questions about gtr99 responsible gambling policy.