Privacy Policy gtr99
gtr99 is committed to protecting players' personal information. This document explains how we collect, store, use and protect your data in line with industry best practices.
Why Your Privacy Matters to gtr99
We take our responsibility seriously to ensure that every piece of information you provide is kept fully secure.
High-Level Data Security
All players' personal data is protected with 256-bit SSL encryption technology. Your account information, payment details and transaction records are stored in a secure, tightly controlled server environment.
No Disclosure to Third Parties
gtr99 does not sell, rent or share players' personal information with any third party for marketing purposes without your explicit consent. Your data is used only for the purposes of operating our service.
Full Control by Players
You have the right to access, correct or request deletion of your personal data at any time. Any data-related requests can be sent directly to our support team via 24/7 live chat.
Payment Information Protected
Transaction details via Touch 'n Go eWallet, DuitNow, FPX, ShopeePay and crypto assets such as USDT, BTC and ETH are processed through encrypted channels. We do not store card or digital wallet information directly.
Licence-Based Policy
As a platform operating under an international licence, gtr99 is bound by data privacy compliance standards set by the regulatory body. This includes Know Your Customer (KYC) procedures carried out confidentially.
Regular Policy Updates
This Privacy Policy is updated from time to time in line with legislative changes or service improvements. Players will be informed of any material changes via email or a notice within their account.
By using gtr99 services, you agree to the terms of this Privacy Policy. Please read this document carefully in full before registering or using any part of our platform.
Information We Collect
gtr99 collects personal information from players during the account registration process, identity verification and while the platform is in use. The information collected covers various categories depending on the type of interaction you have with us.
Categories of information we may collect include:
- Full name, date of birth, mobile phone number and email address during registration
- Identity card number (MyKad) or other identification documents for KYC verification purposes
- Details of payment methods used such as e-wallet or bank account information for processing deposits and withdrawals
- IP address, device type, operating system and browser data for security and fraud prevention purposes
- Game activity records, transaction history and customer support communication logs
- Communication preferences and account settings that you update yourself
Purpose of Information Collection
Every piece of data collected by gtr99 has a specific and legitimate purpose from a platform operations standpoint. We do not collect information beyond what is needed for those purposes.
- Verifying player identity and meeting KYC compliance requirements mandated by our international licence
- Processing deposits and withdrawals via Touch 'n Go eWallet, DuitNow, FPX, ShopeePay, USDT, BTC and ETH
- Providing 24/7 customer support in Bahasa Melayu and English
- Sending notifications related to accounts, transactions, bonuses and policy updates
- Detecting and preventing fraud, money laundering and other unlawful activities
- Improving the user experience based on usage patterns and player feedback
- Complying with legal obligations and applicable regulatory requirements
How We Protect Your Data
gtr99 implements various technical and organisational measures to ensure the security of players' personal data. Our approach to data security is ongoing and continuously improved.
The protection measures we take include the use of 256-bit SSL encryption protocols for all data communications, strict internal access controls on sensitive player information, real-time threat monitoring systems and regular security audits by independent parties. Our servers are housed in data centres that meet high physical and cyber security standards.
However, no method of data transmission over the internet can be guaranteed to be completely secure. We therefore encourage players to also take their own precautions, such as keeping their account password confidential and not sharing login information with others.
Sharing Information with Third Parties
gtr99 does not sell or disclose players' personal information to third parties for marketing purposes. However, there are limited circumstances where data sharing may occur, namely:
- Payment service providers who process deposit and withdrawal transactions on our behalf — they are bound by strict confidentiality agreements
- Game software providers who supply game content on our platform, only with data required for technical operations
- Regulatory authorities or law enforcement when we are required to do so by law or court order
- Technical and infrastructure service providers such as server hosts and cyber security providers, all of whom are bound by data protection agreements
In all of the above situations, we ensure that the receiving parties comply with data protection standards comparable to our own.
Use of Cookies and Tracking Technologies
The gtr99 website uses cookies and similar tracking technologies to improve the user experience and ensure platform functions run smoothly.
The cookies we use can be divided into several types. Essential cookies are required for basic website functions such as login session management and security. Performance cookies help us understand how players interact with the website so we can make improvements. Preference cookies allow the website to remember your settings such as language and display preferences.
You can manage cookie settings through your browser at any time. Please note, however, that disabling certain cookies may affect the functionality of some parts of our platform.
Data Retention Period
gtr99 retains players' personal information for as long as is necessary to fulfil the original purpose of collection or for as long as required by law and licensing obligations applicable to us.
For active accounts, data is retained throughout the duration of your relationship with us. After an account is closed, certain information — primarily financial transaction records and identity verification documents — may need to be retained for the period specified by applicable financial and anti-money laundering regulations. After the mandatory retention period ends, data will be deleted or anonymised securely.
Your Rights as a Player
As a gtr99 player, you have several rights regarding your personal data. To exercise any of these rights, please contact our support team via 24/7 live chat or email at [email protected].
Request a copy of the personal information we hold relating to your account.
Correct personal information that is inaccurate or incomplete in your records.
Request deletion of your personal data, subject to applicable legal obligations.
Request restriction of the processing of your data in certain circumstances provided for by law.
Receive your personal data in a machine-readable format for transfer to another provider.
Object to the processing of your personal data for direct marketing purposes at any time.
Account Security and Player Responsibilities
Although gtr99 takes comprehensive steps to protect your data on our end, account security also depends on the actions you take yourself. We recommend that every player:
- Use a strong and unique password for your gtr99 account that is not shared with any other website
- Never disclose your login details, password or verification codes to anyone, including individuals claiming to be gtr99 staff
- Contact gtr99 customer support immediately if you suspect any suspicious activity in your account
- Ensure that the device used to access your gtr99 account is always updated with the latest security patches
Our support team is available via live chat 24/7 if you have any concerns regarding account security.
Changes to This Privacy Policy
gtr99 reserves the right to modify this Privacy Policy from time to time to reflect changes in our operating practices, legal requirements or service improvements. Whenever material changes are made, we will notify players via an in-account notice or an email to the registered address.
The "Updated" date at the top of this page indicates the date the current version of this Privacy Policy came into effect. Your continued use of the gtr99 platform after any changes are announced is considered your acceptance of the updated terms. We recommend that you review this page periodically to stay informed of how we handle your information.
Contact Us About Privacy
If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal data, please contact our team through the following channels:
- Live chat 24/7 accessible directly from the gtr99 platform — immediate responses in Bahasa Melayu and English
- Email at [email protected] — we will endeavour to reply to every privacy-related enquiry within a reasonable time
We value your trust and are committed to addressing every enquiry carefully and professionally.
Questions About the gtr99 Privacy Policy
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